FREQUENTLY ASKED QUESTIONS
Do I need to have an account in order to purchase wholesale or see your wholesale prices?
How much does shipping cost?
Shipping Rates For 2018:
For all orders up to $2,500.00 = $35.00
$2,500.01 up to $5,000.00 = $80.00
$5,000.01 up to $7,500.00 = $125.00
All orders over $7,500.01 will be shipped by FedEx Freight & Freight Rates will be quoted prior to shipping.
Are your insect displays guaranteed?
YES! We offer a 100% product guarantee, if any insect arrives damaged we will replace it.
If there are any problems with your new purchase we will fix it or replace it for free.
(Returns are for credit or exchange only)
Do all of the butterflies and insects come with frames?
Yes all insects are mounted in shadowbox displays at no additional charge.
Are all of the butterflies and insects real?
Yes all of the insects are real and are in their natural state.
Why are some butterflies and moths mounted verso or face down?
Most butterflies have completely different colors and markings on the inside and outside of their wings. When you look at a butterfly or moth what you see on one side may be completely different on the other side. About 3/4 of all butterflies and moths that we sell are available either face up or verso and some butterflies and moths only have interesting markings or colors on the outside (verso) so we only offer them that way.
Where are your displays made?
All of our items are hand made by us in the U.S.A.
Are any of your insects endangered or protected?
Do you sell to any countries outside of the US?
Yes, if you have a U.S. shipping address that we can ship your purchase to you are welcome to place an order. However, we do not ship any insects outside of the U.S. or it’s territories. Please do not purchase any items if you do not have a U.S. shipping address….